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Paul Peck, RN

Clinical Systems & Workflow Optimization | RN (Informatics-focused)

I operate as a translation layer between clinical operations and technical systems — converting real-world workflow patterns into structured documentation logic, constraint models, and scalable process improvements.

Targets (next role)
  • Clinical Informatics / Operations
  • CDI / Documentation systems
  • AI workflow design (human-in-the-loop)
  • Utilization / Rev-cycle adjacent roles where quality is critical

Impact

  • Designed and distributed reusable documentation components (SmartPhrases, SmartLists, signature workflows) that enabled clinicians to reduce charting time by ~1 hour/week when adopted across a 30+ clinician team
  • Reduced documentation variability and downstream interpretation burden by standardizing input structures in high-volume triage workflows
  • Managed 80–100 patient encounters per shift while maintaining documentation accuracy and clinical safety

Contact

Email: paultpeck@gmail.com

Location: Columbus, OH (remote, hybrid preferred)

Core stack

  • Epic (documentation workflows), Salesforce (remote operations)
  • SmartPhrase/SmartList design and documentation standardization
  • Workflow and handoff optimization to reduce ambiguity and improve signal quality

Working stance

  • Stewardship-first: optimize for safety and system integrity, not just speed
  • Clarity over velocity: remove ambiguity before adding automation
  • Human-in-the-loop: AI should support judgment, not replace it

Notes on consulting

Building consulting capability in parallel. Work is selective, with claims kept conservative and evidence-based.

History – Systems I've Lived In

TL;DR history: Remote triage & documentation • Emergency & rehab environments • Embedded & creative systems • Biological systems experiments

Systems-first view of my work across remote triage, emergency and rehab environments, experimental hardware, and real-world systems outside of healthcare.

Clinical Workflow & Documentation Systems

Most of my recent work has been inside remote and ambulatory clinical workflows, especially nurse-led triage programs and ongoing care management models.

  • Mapped nurse workflows for remote triage and chronic care, clarifying decision lanes and escalation paths.
  • Worked directly inside EMR/EHR documentation systems, building smart phrases, checklists, and structured templates to reduce rework.
  • Helped surface friction points between nurses, providers, and admin teams where information or responsibility was "owned by nobody."
  • Observed how poorly aligned workflows amplify burnout even when tools are technically "working as designed."

Emergency, Rehab, and High-Acuity Environments

Before remote work, I spent years in acute and post-acute settings. That work shaped how I think about failure modes, handoffs, and cognitive load when things are not stable or predictable.

  • Experienced the impact of unclear lanes during code situations, rapid response dynamics, and high-stress transitions of care.
  • Worked in rehabilitation environments where progress depends on consistent, reliable communication between nursing, therapy, and physicians.
  • Learned how small changes in documentation or workflow geometry can dramatically change how safe and supported staff feel.

Embedded / Experimental Systems & Creative Infrastructure

In parallel with clinical work, I've built and experimented with small, real-world systems: from embedded-style prototypes to creative and ecommerce infrastructure. Those projects inform how I think about constraints, feedback loops, and interfaces.

  • Designed and tested small, resilience-focused systems with clear inputs, outputs, safety behaviors, and state transitions.
  • Engineered biological system prototypes including hydroponics, aquaponics, nutrient-flow control, and regenerative garden environments.
  • Built and iterated creative and ecommerce infrastructure, including automation, content workflows, and customer-facing experiences.
  • Used photography, macro videography, and visual storytelling as a way to understand attention, perception, and signal design.

Previous Employers & Clinical Context

A non-exhaustive list of organizations whose systems and workflows have shaped how I think:

Healthcare, Clinical, and EMS

  • Signallamp Health / TelliHealth (remote triage and chronic care)
  • Nobis Rehabilitation Partners
  • Encompass Health
  • Vitalounge
  • Quantum Health

Creative & Systems Adjacent

  • Independent work in visual media, ecommerce, and small-scale systems experiments.

Diagnosis – Projects & Case Studies

Problem identification and solution design across clinical, biological, and creative systems.

E-MyR Portfolio (Astro Rebuild)

Re-architected a monolithic EMR-style resume into a structured Astro system with real routing, content separation, and deployable infrastructure.

active

Meds – Interventions I Reach For

TL;DR interventions: Workflow mapping • Lane clarity • Documentation structure • Signal design • Thoughtful AI touchpoints

System-level interventions I reach for when working with teams on workflow and operations.

Clinical Workflow & Documentation Interventions

  • Diagramming the real workflow (not the policy version) and naming each lane so ownership is unambiguous.
  • Refactoring documentation templates and smart phrases to match how clinicians actually think and speak.
  • Reducing duplicate entry and unnecessary variation so the same story isn't told three different ways in three different notes.
  • Designing structured intake and triage flows that reduce back-and-forth messaging and "who owns this?" confusion.

Interface & Interaction Interventions

  • Reordering fields, sections, and prompts to align with clinical reasoning instead of database schemas.
  • Spotting UI patterns that create hidden friction (extra clicks, unclear states, ambiguous alerts).
  • Making "next best action" more obvious so clinicians don't have to mentally parse the whole system to move forward.
  • Connecting the dots between frontline workflows and the data/analytics teams rely on downstream.

Team, Communication, and AI-Enabled Interventions

  • Clarifying what gets decided by nurses, what escalates to providers, and what should be automated with safe defaults.
  • Designing message routing and handoff patterns that minimize cognitive ping-pong across teams.
  • Identifying where AI tools can safely compress effort (drafting, summarization, triage support) without erasing clinical judgment.
  • Supporting leaders in translating "we need AI" into specific, testable workflow experiments with clear guardrails.

Labs – Signals I Watch

Key signals: Friction & rework • Handoff quality • Cognitive load • Operational reliability

Signals I watch to understand whether a system is helping or hurting the people working inside it.

Friction & Rework

  • Frequency of callbacks, clarifications, and "sorry, wrong team" message reroutes.
  • How often nurses or providers have to re-document the same story in a different format for a different audience.
  • Number of manual workarounds or shadow systems required to keep things moving.

Handoff Quality & Lane Clarity

  • Are responsibilities clearly owned at each step, or is work frequently "floating" between roles?
  • Do handoffs carry enough context that the next person can act confidently without starting from scratch?
  • Does the workflow geometry support safe escalation and de-escalation, or does everything bottleneck in one lane?

Cognitive Load & Attention

  • How much of a clinician's attention is spent on the patient vs. on remembering how to work the system.
  • Whether documentation flows feel like a story being told, or a puzzle being solved.
  • Where alerts, notifications, and inboxes create noise instead of useful signal.

Operational Reliability & Change Resilience

  • How the system behaves under stress – surges, staff shortages, or sudden policy changes.
  • Whether small defects quietly accumulate into failure patterns, or get surfaced early and handled.
  • How easy it is to safely test and iterate on workflow changes without destabilizing everything else.

Notes – Progress Notes & Reflections

TL;DR notes: Active learning threads • Workflow geometry • AI integration experiments

Lightweight "progress notes" on how my thinking and work are evolving.

The Time That Mattered

A short story about drift, memory, and what happens when a system stops forcing agreement and begins to reveal what actually holds.

Part 1: Coherence, Heard Not Forced

An opening essay on coherence, expression, and why music makes system behavior easier to hear.

These notes will change over time. E-MyR is intentionally a living chart, not a frozen snapshot.

Documents – Verification

TL;DR: Resume • RN license verification • Key credentials

Resume

Current resume (PDF).

Registered Nurse – Compact Multistate License

FL RN9613731, Unencumbered, Expires 07/31/2026

License status can be verified via the Nursys QuickConfirm portal.

Associate Degree in Nursing (ADN)

ADN — Nursing, 2012 · Chamberlain College of Nursing

Programming for Everybody (Python)

University of Michigan | Coursera

Systems Thinking Basics

Coursera

Download Resume Contact